The Most Essential Human Resource Courses
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People increase their professional confidence and their earning power once
they learn how to handle any situation gracefully.
Our essential Human Resource courses provide up-to-the-minute information and guidelines for
business etiquette. The 21st century has ushered in many "new" rules. In our business environment
today there is a casual way in how we dress and entertain, as well as a new informality in how we
meet and greet others. But that doesn't mean that manners no longer count. As we expand our global
markets, a respect for cultural diversity and etiquette is critical. Business protocol practiced in
the United States will not necessarily impress professionals in other countries. In fact, if you do
not understand cultural diversity, you may inadvertently insult the very customer you are trying to court.
The three courses are a must for those who want to be recognized as professionals who
understand the "new" rules of etiquette and communicate gracefully and effectively. These
courses will benefit all, whether students or seasoned pros. You'll learn how using good
etiquette can give you an edge in business, specific skills to use in business situations,
leadership, and how to avoid embarrassing etiquette mistakes when dealing with people from
other cultures.
Who wouldn't want to have a polished professional demeanor along with the
confidence that knowledge of the "new" business rules brings?
Spend less than a day taking these three courses and eliminate worries about image for years.
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Course particulars:
Essential Business Etiquette covers the indispensable elements of being successful
in business by using good etiquette. This course:
- Describes the importance of a winning attitude.
- Identifies how your professional image can help or hurt your career.
- Discusses the fundamentals of successful communication.
- Identifies business protocols regarding invitations and gift giving.
- Explains the use of proper dining etiquette during a business meal.
- Teaches how to conduct winning interviews and business appointments.
- Describes the basics of office protocol.
- Describes basic electronic communication etiquette.
- Identifies the important considerations for business travel.
HR professionals describe this course as the most essential course available for improved professional confidence.
Leadership Etiquette for Professionals focuses on etiquette for leaders and managers.
It describes the qualities and traits of an effective leader, identifies the basics of
leadership etiquette, and identifies the principles of leadership etiquette that impact
professional success. The course reviews and models the proper way to ensure a high level
of service, teaches active listening skills in business conversations with all levels of
personnel, and identifies proper business meeting protocol for both the meeting chair and
participants. It concludes with a discussion of the principles of professional leadership.
International Business Etiquette. Whether you're an occasional or frequent traveler or part
of an international business team, the etiquette information discussed in this course will help
you communicate effectively with colleagues and clients across cultures. The course focuses on
eight countries that are either major players or relatively untapped markets in the business world.
For each country, you'll learn:
- Business strategies
- Typical greetings
- How to dress
- Tips for business entertaining
- Gift giving protocols
- Words and gestures to avoid
Don’t risk offending someone from another culture. Taking this course so you will be prepared for that all important meeting!
What Lou Kennedy’s Etiquette course customers are saying:
"Thank you for the excellent job you did in presenting your Essential Business Etiquette.
In addition, your course serves as additional reinforcement and will be a good reference tool for the future."
G.L. Knight, Project Manager,
Education and Training
IBM
"Everyone enjoyed it! Not only are the guys still talking about it to each other, they've been sharing
their new knowledge with others."
M. Hitt, General Plant Manager
Kellogg's, USA
"Your stimulation presentation of an area that is an absolute must was well worth my time."
B.B. Pereida, Vice President
Merril Lynch Consumer Markets
"The course you provided was excellent. We have not offered any other training here that has been
so well received and we offer a great deal of training."
L.S. Watson, Assistant General Manager
Fort Worth Transportation Authority
"WOW! We are thrilled with the success of the Business Etiquette Course."
K. Hall -Director of Career Services Texas A&M University-Corpus Christi